Case Study

Launching Diageo's global direct-
to-consumer platform for the future.

Launching Diageo's global direct-
to-consumer platform for the future.

Launching Diageo's global direct-
to-consumer platform for the future.

Launching Diageo's global
direct- to-consumer platform.


a

Details

Client

Diageo

Service

Brand Strategy, Digital Experience, Creative Direction, Social Media, Retail Experience

Challenge

Diageo needed to meet the rising demand for at-home experiences with a new direct-to-consumer platform. The goal was to create a singular, globally recognisable brand that could bring Diageo’s offerings straight to consumers’ homes.

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Solution

As Creative Director at Critical Mass, I led the Diageo team in launching The Bar — a digitally native brand created to transform how consumers experience Diageo’s extensive portfolio under one cohesive brand.

A new frontier

To secure Diageo's position at the forefront of the cocktails-at home movement, we delivered an end-to-end brand experience across digital, retail, and social platforms. We increased DTC engagement through direct access to consumers, allowing for better data, targeting, and brand loyalty. The results were incredible and speak for themselves.

200%

200%

Customer conversion rate

Customer conversion rate

40%

40%

Average order increase

Average order increase

864%

864%

Item revenue sky-rocketed

Item revenue sky-rocketed

Related work

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ferdousellesson@gmail.com

© 2025

ferdousellesson@gmail.com

© 2025

ferdousellesson@gmail.com

© 2025